Delivery & payment

Delivery

We prepare all of our products to order so in general your order is shipped the next day or at most the day after your order. Chronopost will deliver your package within 24 hours of preparing your order. (no Saturday delivery provided in the selected service).

It should be noted that transport may be disrupted during summer periods.
There is no transport or reception of parcels on public holidays.

The transport of your package:

The costs of participation in the shipping costs vary according to the weight of the products ordered and also according to your place of delivery. The standard shipping method is CHRONOSPOST for France or Colissimo for shipments to Corsica and Europe.

In your absence, or if the parcel could not be delivered to you for a reason beyond the control of the carrier, the parcel is deposited in the parcel relay closest to your home and you are notified by CHRONOPOST of the deposit of the parcel. It must be collected by you within 10 days, otherwise the package will be returned to us.

The CHRONOPOST service does not deliver on Saturdays unless expressly requested with delivery supplements. (contact customer service for additional information).

Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay shipping costs for each of them. Your package is shipped at your own risk, special care is taken with packages containing fragile products. Packages are oversized and protected.

Payment :

Our products are payable on order by credit card (BLUE CARD, VISA, EUROCARD, MASTERCARD, AMERICAN EXPRESS).

When paying by credit card, the transaction is between you and our banking partner Caisse d’Épargne. The transaction is encrypted (SSL encryption process): the banking information you provide will never circulate unencrypted on the Internet. No credit card number is stored on our servers.

The processing of the Customer’s order can only take place from the moment when his payment has been accepted and this acceptance transmitted to our services by our partner bank.

Any outstanding payment or payment incident (wrong bank details, lack of funds in the customer’s account, etc.) will be invoiced at a flat rate of €20 per payment incident.

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